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Getting started
How does Clutch work?
Stake credits (not money) on predictions. Right calls earn points, and points buy real gift cards. That’s it, no brain surgery required 🧠
How do I earn credits with ads?
Go to “Recharge” and watch a quick ad: each ad gives you credits, up to a set number of ads, refilled twice a day. If no ad loads, try again a bit later, and turn off your VPN or ad blocker if you use one.
Bets & markets
Can I change my bet?
Nope. Once a bet is placed, it’s locked, just like a real market. Think twice, tap once 😉
I think a market resolved wrong
Markets are resolved by the community, and anyone can challenge a shaky result while it’s open. Before you challenge, read the market description carefully: it gives the source, the exact time with its time zone, and sometimes a specific place (a named weather station, for example). The result is taken at that time, not before and not after: a match or event postponed past that time doesn’t count. Also check whether the question says “less than” or “at least”. Once a market is resolved, you can still challenge it if you bet on it: see “How do I challenge a resolved market?”
How do I challenge a resolved market?
If you bet on a news market, you can challenge its result for 48 hours after it’s resolved, from the market page. You put down a 2,500 ⚡ deposit, give a source and explain why, and the market goes back to the community one last time. People who didn’t bet can answer you, and each challenge restarts the 24-hour timer. If nobody answers, or the round ends on another verdict, the outcome changes and you get your deposit back. If the outcome stands, you lose it. One challenge per market, and that round’s result is final. Bets stay as they are during the round, and if the outcome changes, earlier winners keep their win. The community decides: it’s a democratic process, and Clutch won’t interfere.
How do I propose a resolution?
News markets are resolved by the community. To propose or challenge a result, your account must be at least 20 days old, you must have placed at least 10 bets, and you must not have bet on that market. You put down a ⚡ deposit that depends on the market, and you earn a bonus if you’re right. Other markets are resolved automatically.
Why was a market or my bet cancelled?
Sometimes we mess up and a market doesn’t make sense (unclear question, event called off…). When that happens we cancel it and refund your credits.
Why can I bet on something that already happened?
Because the market opened before it happened. When the outcome becomes certain, the odds reflect it, so betting on it becomes almost pointless.
Rewards
How long until my first gift card?
Good players usually get their first gift card within 25 to 40 days. You have to bet smart, not just bet a lot: that’s the whole point of Clutch 😉 Rewards go out through a queue, so you may wait a little: the shop shows you the latest delivery date before you spend anything.
Do I get my gift card instantly?
Often, yes! If nobody is waiting, your card goes out right away to the email you chose. Otherwise it joins the queue, and the shop shows you the latest delivery date before you confirm. We’ll notify you the moment it’s sent. Nothing after that? Check your spam folder and the “Other” or “Promotions” tab. Still nothing? Contact us with the card name and the date it was sent: we can only resend it if the delivery failed.
Why is there a wait for my reward?
New: gift cards now go through a waiting line. Rewards cost us real money, so a daily budget is released bit by bit through the day and everyone is served in order: first come, first served, no more racing at a set time. You can join whenever you like, with one reward at a time and one per day. Your points are set aside when you join, so the price is locked. Your reward arrives by the date shown at the latest, often sooner. Changed your mind? Cancel any time for a full refund, but you’ll lose your place.
Why is a gift card missing from the shop?
If a card has disappeared, it’s usually temporary: our supplier pulls a card while it fixes an issue, then it comes back. Check its status page to follow its return. The catalog also depends on the country detected from your connection: with a VPN, you may see a different catalog.
Will you add PayPal or bank transfer withdrawals?
No, and it’s not planned. The law doesn’t allow us to pay out cash directly, whether through PayPal or bank transfer. That’s why Clutch rewards are gift cards.
I didn’t get my referral reward
A friend’s code only works within 24 hours of signing up on Clutch, so enter it early. Also double-check the code was typed right. Our anti-fraud system can block some referrals too. Inviter payouts are also capped to keep things fair: up to 5 paid referrals in any 24 hours, 5 over an account’s lifetime and 15 across all accounts sharing a device. Past a cap, your code keeps working and your friend still gets their credits: only your payout stops.
I feel like I don’t win enough
Then get better at it 😏 Top players win more because they predict better. And if you’re here only for the money, Clutch probably isn’t the app for you: it’s first and foremost a fun way to predict the news.
Play games (Playtime)
I have an issue with a game
Games are provided by our games partner, not by Clutch. We can’t see your progress in a game, so only their support team can fix game issues. Here’s how to reach them.
I didn’t get my game rewards
Game rewards can take a while to land. Give it up to 48 hours. We’ll send you a notification as soon as your reward is available, don’t worry.
I don’t see the option to play games and earn 💎
Make sure your VPN is turned off. If you use an ad blocker like AdGuard, add prod.adjoe.zone to its allowlist: you can keep it on and still play games.
I can’t enable tracking to play games
On iPhone, “Allow Apps to Request to Track” is greyed out if your Apple Account is under 18, is a child or managed account, or if the phone is managed by a work or school. Make sure it’s your own phone and account, then turn it on in Settings › Privacy & Security › Tracking.
Leagues
Why do top players win so much more than me?
They’re just better at predicting (for now 😏). Here’s how they do it.
My ranking points don’t match the points on my account
That’s normal! Leagues run on calendar months (UTC): at the start of each month the standings reset to zero, so the number next to your name is what you’ve earned this month, not since you joined. Your ⚡ points, on the other hand, carry over from month to month and are never reset, so you can still use them all to claim gift cards. A win counts in the standings as soon as your bet is resolved, even before you cash it in, and in the month it’s resolved. When you cash in, only the ad bonus is added to the standings. Updates can take a few minutes.
Squads
How do I join, create or leave a squad?
You can be in one squad at a time, and a squad holds up to 50 members. In the Squad tab, you join an “Open” squad right away, while an “Invite-only” squad needs its leader’s approval. You can also create your own squad for free, but that makes you leave your current one. To join another squad, leave yours first: Squad settings › Leave squad.
My squad chat isn’t in my language
The chat isn’t translated. Each squad has a language, shown on its page, and its leader can limit it to players who speak it. The easiest fix: find a squad in your language, or create your own.
Privacy
I changed phone and lost my account
If you linked your account to Google or Apple, tap “I already have a profile” on the welcome screen and sign in with the same account: your points, Credits and history come back. Never linked it? Contact support below.
What do you use my email for?
Only to run your account: sending your gift cards, contacting you if you win a contest, replying to your support messages and keeping your account safe from fraud. We only share it with our gift card provider to deliver your card, and we never sell it.
Do you sell my data?
Never. Our game and ad partners use data only to show you relevant content and offers. No personal data is sold.
Contact games support
Games are provided by our games partner, not by Clutch. We can’t see your progress in a game or credit game rewards ourselves, so we can only offer limited help. Their support team can fix it.
- 1In the Clutch app, open the games from “Recharge”, then tap the last tab at the bottom right (the ? icon) and “FAQ & Support”.
- 2Tap the blue chat bubble at the bottom right and answer the questions.
- 3When you see “If your issue persists, please leave a message”, tap “Yes, I want to leave a message”.
- 4Describe your issue, attach a screenshot showing your current level in the game and the reward you expected, then send.
🗣️ Write your message in English or German.
🕒 They usually reply within 72 hours.
How to get answered fast
- Be kind to our support team. Real humans read every message 💛
- We’re most active during the day, Paris time.
- We sometimes reply on weekends, but don’t count on it.